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RETURN & CHANGE POLICY

 

All our masks are 100% hand made to order, as a result, with the exception of defects, there are no refunds. Please keep in mind due to the hand made nature of the masks, variations in weathering, color and hair can exist and do not qualify as defective.



We will accept returns on items that are in new, unused condition and still in original packaging with all tags attached.

The following items may NOT be returned or exchanged under any circumstances for health reasons: Masks, makeup and applications.

Ghoulish will not accept for return or exchange any packaged item after it has been opened.

Ghoulish is not responsible for the cost of return shipping. Prior to returning any item, please contact us at web@ghoulishproductions.com

Any Order among October 10 and November 2st will not have devolution.

Any returns has to be authorized by our customer service department before send it back, so please contact us by phone or email and we will be glad to help you.

Special note:

Timeframe for Returns: As soon as you get your item Please check immediately upon receipt and report any need for an exchange, including damage and fit, within one week. Further information on how to proceed with the return will be provided by our customer service department if your item meets these policy requirements.

Discount Coupons

 
Discount Coupons: Offers you discount for some of our products, you will find them in special magazines and conventions also you can find us at Facebook or you can follow us on Twitter.

FAQ's.

 
How do I know if an item is in stock?
At this website you will find out the status of our product like In stock or Out of Stock this way you will know if is available or not.
Note: On rare occasions during Halloween season some of our items/products are very popular and you they will be sold out, if this happened we will let you know immediately and we will give you another options or another item o the refund of your money.

If there's an item out of stock how do I know when it will be available?
If you find an item out of stock we can no let you exactly when we will have it available again. But as soon as we get it In Stock we could send you and email. Just contact us at web@ghoulishproductions.com

How can I cancel my Order?
Once you do your order we cannot do anything to change it or cancel it.

If do a purchase When I'm going to receive it?
Normally we send all the purchase orders the next day after we received it and take 3 to 7 business day.
During Halloween season (October 20th to 30th) you will receive your purchase at least 48 hours (2 business days) in main cities. If you have questions about this delivery time please contact us.

Do you deliver to my country?
We do deliveries to North America, South America, Europe and Asia. We use UPS express and if there's any extra charges (taxes or customs) will be pay for the client.

What forms of payment does Ghoulish accept?
We accept Visa, Master Card, Paypal

Can I ask for a quote for groups?
Yes for big sales you can contact us at web@ghoulishproductions.com and we will send all the information you require. Don't see your question here? Please contact us at web@ghoulishproductions.com